FAQ — Strong Together Care and Support

Question 1

What is the NDIS?

Accepted Answer

The National Disability Insurance Scheme (NDIS) is an Australian Government program that provides funding to people with permanent and significant disability to access the supports and services they need. The NDIS is managed by the National Disability Insurance Agency (NDIA).

Question 2

Am I eligible for the NDIS?

Accepted Answer

To be eligible for the NDIS, you generally need to be under 65 years of age, be an Australian citizen or permanent resident, and have a permanent and significant disability that affects your ability to take part in everyday activities. You can check your eligibility on the NDIS website or contact us and we can help guide you through the process.

Question 3

How do I apply for the NDIS?

Accepted Answer

You can apply for the NDIS by submitting an Access Request Form. You'll need to provide evidence of your disability from a treating health professional. Our team can help you understand the process and what documentation you may need — call us on 0451 420 047 and we'll guide you through it.

Question 4

What does an NDIS plan include?

Accepted Answer

Your NDIS plan outlines your goals and the funding allocated to help you achieve them. Funding is divided into support categories — such as daily activities, community participation, and capacity building. The plan is reviewed regularly to make sure it continues to meet your needs.

Question 5

How do I start receiving support from Strong Together?

Accepted Answer

Getting started is simple. Contact us via phone, email, or the enquiry form on our website. We'll have an initial conversation to understand your needs and goals, then work with you to develop a support plan that fits your NDIS funding and your life.

Question 6

Do I need an NDIS plan to access your services?

Accepted Answer

Most of our services are funded through the NDIS, so you will generally need an approved NDIS plan. However, if you're in the process of applying or waiting for your plan to be approved, we encourage you to reach out — we can help you understand your options and prepare for when your plan is in place.

Question 7

Can I choose my own support worker?

Accepted Answer

Yes. We believe in choice and control, which means you have a say in who supports you. We'll do our best to match you with a support worker who suits your personality, preferences, and needs. If a match isn't working, we'll work with you to find someone better suited.

Question 8

What areas do you service?

Accepted Answer

We currently support participants in New South Wales, Victoria, Queensland, South Australia, Western Australia, and the Australian Capital Territory. We're continuing to expand — contact us to find out if we can support you in your area.

Question 9

What types of support do you provide?

Accepted Answer

We provide daily living support, community participation, supported independent living (SIL), and capacity building. Each service is tailored to your individual goals and NDIS plan. Visit our Services page for a full overview.

Question 10

Can I change my supports if my needs change?

Accepted Answer

Absolutely. Your needs and goals may change over time, and your supports should reflect that. We'll work with you to adjust your support plan as needed, and we can assist you in requesting a plan review from the NDIA if your funding needs to change.

Question 11

Are your support workers trained and qualified?

Accepted Answer

Yes. All of our support workers hold relevant qualifications, have completed mandatory NDIS worker training, and have undergone thorough background checks including National Police Clearance and Working With Children Checks. We invest in ongoing professional development for our entire team.

Frequently asked questions

About the NDIS

Getting started with us

About our services

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